Support
Answers to common questions, and how to reach us for anything else.
How do I delete my account and data?
Open the app, go to your Profile (tap your avatar), and choose Delete account. This immediately and permanently removes your account and everything in it — cards, tags, recordings, and review history.
Romaji isn't generating for a sentence
Romaji is generated automatically and can't be typed in manually. It needs an internet connection — if you're offline when you finish typing a sentence, generation is skipped, and it'll fill in automatically on its own once you're back online.
My voice recording does not work
If this happens, please let us know which device and iOS version you're on — this helps us track down audio issues specific to certain hardware.
How do I share a tag with the community?
Open Community → My tags. Any tag with at least 50 cards you created yourself can be shared — tap the share icon, pick which cards to include, set the back-card language, add a description, and submit. Only the sentences and translations are shared; your voice recordings are never included.
How does downloading a shared tag work?
Downloading is a Premium feature. Open a tag from the Community feed and tap Download to copy its cards into a new tag in your own collection — it's a one-time copy, not a live sync, so later edits to the original don't affect your copy. Downloaded cards can't be re-shared themselves. Sharing your own tags is free for everyone.
Why was my shared tag removed, or why can't I share tags anymore?
If a shared tag gets enough reports from other users, it's automatically hidden from the community while we review it. If an account has two shared tags removed this way, sharing is paused on that account for one month (this applies to any account, free or Premium — downloading, not sharing, is the Premium-only feature). If you believe either was a mistake, contact us below.
How do I upgrade to Premium?
Open any upgrade prompt in the app (Profile → Membership, or from an Advanced Settings/Community/tag limit), choose Monthly or Annual, and confirm the purchase through Apple. Billing is handled entirely by the App Store — we never see your payment details.
I paid for Premium but the app still shows Free
This usually resolves itself within a few seconds — try closing and reopening the app. If it's still showing Free after that, go to Profile → Membership and tap "Restore purchases," which re-checks your Apple ID's purchase history directly.
How do I cancel or manage my subscription?
Open Profile → Membership and tap "Manage or cancel subscription" — this takes you to Apple's subscription management, where you can change plans or cancel. You can also do this directly from your device's Settings → Subscriptions. Canceling stops future renewals, but you keep Premium until the current billing period ends.
I reinstalled the app or made a new account — where did my Premium go?
Premium is tied to your Apple ID's purchase, not the app account itself. After signing in again, tap "Restore purchases" (Profile → Membership) to reattach your existing subscription.
Can I get a refund?
All purchases go through Apple, so refunds are handled by Apple, not us — request one via reportaproblem.apple.com or Settings → your Apple ID → Subscriptions on your device.
Still need help?
Email us at support@japanesesentencecards.com and we'll get back to you.